Privacy Policy — 97rbajee

1. Data Controller

97rbajee acts as the data controller for all personal information collected through the platform. As the data controller, 97rbajee determines the purposes for which, and the means by which, your personal data is processed. This Privacy Policy applies to all players who access or use 97rbajee, including those who browse the platform without registering an account, those who register but do not deposit, and all active account holders.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 97rbajee. By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

2. Information We Collect

97rbajee collects personal data in two primary ways: information you provide directly when you register and use the platform, and information collected automatically as a result of your use of the platform. We collect only the minimum data necessary to deliver a safe, compliant, and functional gaming experience.

2.1 Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or complete identity verification (KYC), we may collect the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality	KYC verification, age confirmation (18+)
Contact Data	Mobile number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet)	Account communications, support, notifications
Financial Data	bKash/Nagad/Rocket mobile number, bank account name and number	Deposit and withdrawal processing in BDT
Verification Documents	National ID card, passport, utility bill, bank statement	Identity verification, anti-fraud compliance
Support Communications	Live chat transcripts, email correspondence	Customer service, dispute resolution, quality assurance

2.2 Information Collected Automatically

When you access 97rbajee, our systems automatically collect certain technical and behavioural data. This information is used for platform security, fraud prevention, and to improve the performance and usability of the service:

• Device & Browser Data: Device type, operating system, browser type and version, screen resolution.
• Network Data: IP address, approximate geographic location (country and city level), internet service provider.
• Usage Data: Pages visited, time spent on page, navigation path, game sessions accessed, bet history, deposit and withdrawal activity.
• Cookie Data: Session identifiers, preference settings, anonymous analytics identifiers. See Section 5 (Cookies) for full details.

3. How We Use Your Data

97rbajee processes your personal data only where we have a lawful basis to do so. The primary lawful bases we rely upon are: the performance of a contract (operating your account), compliance with a legal obligation (KYC and anti-money laundering requirements), and legitimate interests (platform security and fraud prevention). Where we rely on consent — for example, for optional marketing communications — you may withdraw that consent at any time.

The specific purposes for which we use your personal data are as follows:

• Account Management: Creating, maintaining, and securing your 97rbajee account, including password resets and security alerts.
• Payment Processing: Facilitating deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.
• Identity Verification: Confirming your age (18+ requirement) and identity as required by our KYC and anti-money laundering procedures.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, bonus abuse, and other prohibited conduct.
• Platform Improvement: Analysing anonymous usage patterns to improve game selection, page performance, and the overall user experience on 97rbajee.
• Customer Support: Responding to your queries, resolving disputes, and providing responsible gaming assistance.
• Legal Compliance: Meeting our obligations under applicable laws and cooperating with lawful requests from regulatory or law enforcement authorities.
• Responsible Gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling and to enable responsible gaming tools such as deposit limits and self-exclusion.
• Marketing Communications (with consent): Sending you information about promotions, bonuses, and seasonal offers relevant to Bangladesh — such as BPL season promotions, Eid offers, or Pohela Boishakh specials — where you have opted in to receive such communications. You may unsubscribe at any time.

4. Data Sharing & Disclosure

97rbajee does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the limited circumstances described below, and only to the extent strictly necessary.

4.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf in order to operate the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners), identity verification providers, fraud detection services, cloud infrastructure providers, and customer support software vendors. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

4.2 Game Providers

When you play games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited session and wagering data may be shared with the game provider for the purpose of delivering the game and calculating results. This data sharing is governed by our agreements with each provider. Personal identity data is not shared with game studios.

4.3 Legal & Regulatory Disclosure

97rbajee may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, valid court order, or other mandatory legal process. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and will notify you where permitted by law.

4.4 Business Transfers

In the event that 97rbajee undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will ensure that the receiving entity is bound by privacy commitments consistent with this policy, and we will notify registered players of any material change in data controller via email.

5. Cookies & Tracking Technologies

97rbajee uses cookies and similar technologies (such as local storage tokens and session identifiers) to enable core platform functionality, maintain your login session, and gather anonymous analytics data about how the platform is used. We do not use third-party advertising cookies or cross-site behavioural tracking technologies.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential / Session	Maintains your logged-in session, stores your language and currency preferences, enables secure page navigation	Session (deleted on browser close)
Functional	Remembers your game preferences, responsible gaming settings, and notification preferences across visits	Up to 12 months
Analytics	Collects anonymous aggregate data on page visits, load times, and navigation paths to improve platform performance	Up to 24 months
Security	Detects and prevents fraudulent login attempts, bot activity, and account takeover attacks	Session to 30 days

5.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use certain features of 97rbajee. Analytics and functional cookies can be disabled without impacting core account functionality. Browser-level cookie management instructions are available from your browser's help documentation.

6. Data Retention

97rbajee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure to meet anti-money laundering and fraud prevention obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Transaction Records (Deposits & Withdrawals): Retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Retained for three (3) years from the date of the communication, or longer if the communication forms part of an ongoing dispute or investigation.
• Marketing Consent Records: Retained for three (3) years from the date of consent, or until consent is withdrawn, whichever is earlier.
• Anonymous Analytics Data: Retained in aggregated, non-identifiable form indefinitely for platform improvement purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data must be retained beyond the standard period due to ongoing legal proceedings, regulatory investigation, or dispute resolution, it will be retained only until those matters are fully resolved.

7. Data Security

97rbajee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted.
• Encryption at Rest: Sensitive data stored on our servers — including financial records, KYC documents, and password hashes — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to production databases and player data is restricted to authorised personnel only. All internal access is logged and subject to regular review. Access privileges are reviewed and revoked promptly when staff leave or change roles.
• Two-Factor Authentication: 97rbajee strongly recommends enabling two-factor authentication (2FA) on your account. 2FA is available as an optional security upgrade in your account settings.
• Penetration Testing & Security Audits: Our platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, 97rbajee will notify affected players promptly via the registered email address associated with their account.

8. Your Privacy Rights

As a player on 97rbajee, you hold a number of rights in relation to your personal data. 97rbajee is committed to honouring these rights and will respond to all valid data requests within five (5) business days of receipt.

• Right of Access: You may request a copy of all personal data that 97rbajee holds about you. We will provide this in a clear, structured format.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected without delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where it has been processed unlawfully. Note that legal retention obligations (see Section 6) may prevent full immediate erasure in some cases.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You may request a copy of the personal data you have provided to 97rbajee in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may unsubscribe from marketing emails using the unsubscribe link in any marketing communication, or by contacting our support team.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 97rbajee data team by emailing support@97rbajee with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing the request.

9. Third-Party Links

The 97rbajee platform may contain references to game providers and payment services operated by third parties (such as Pragmatic Play, Evolution Gaming, bKash, Nagad, and Rocket). When you interact with services provided by these third parties — whether to play a game, process a deposit, or make a withdrawal — you may be subject to the privacy policies of those third parties.

97rbajee is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policy of any third-party service before providing your personal information to them. The inclusion of a third-party service within 97rbajee does not constitute an endorsement of that party's privacy practices.

In particular, game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own game servers and may collect limited technical data — such as session identifiers and game outcome data — as part of delivering their games. This data collection is governed by each provider's own privacy documentation, which is separate from and independent of this Privacy Policy.

10. Policy Updates

97rbajee reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing activities, new product features, or feedback from regulatory guidance. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

Where a proposed amendment materially affects your rights or the way in which your personal data is processed, 97rbajee will make reasonable efforts to notify registered players via the email address associated with their account prior to the change taking effect. For minor or clarificatory changes, the updated policy will be published on this page without separate notification.

Your continued use of 97rbajee following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should stop using the platform and contact support@97rbajee to request account closure and deletion of your personal data in accordance with Section 6 (Data Retention).

11. Contact & Data Protection

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 97rbajee processes your personal data, please contact our support and data protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: support@97rbajee
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Live Chat: Available directly within the 97rbajee platform after logging in to your account
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Data rights requests are acknowledged within 1 business day and fully resolved within 5 business days

Players located in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all equally entitled to exercise the rights described in this Privacy Policy. 97rbajee treats all player data with equal care regardless of geographic location within Bangladesh.