Responsible Gaming at 97rbajee

1. Our Commitment to Responsible Gaming

At 97rbajee, we firmly believe that gambling should be a recreational activity — something that adds to your enjoyment, not something that causes harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar, and we take our responsibility to those players very seriously.

Responsible gaming is not a checkbox for 97rbajee — it is a core operating principle. We have built a comprehensive suite of protective tools directly into the platform, trained our support team to identify and respond to signs of problem gambling, and maintain a strict 18+ age verification process to protect young people. We encourage every player to read this page fully and to make use of the tools available.

2. Age Restriction — 18+ Only

97rbajee enforces a strict minimum age requirement of 18 years. Players must be 18 years of age or older to register an account, deposit funds, or participate in any real-money game or sports bet on the platform. This policy is non-negotiable and is rigorously enforced through our KYC (Know Your Customer) identity verification process.

During the verification process, players are required to submit a valid government-issued identity document — such as a Bangladesh National ID card or passport — that confirms their name and date of birth. Any account where the player is found to be under 18 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be treated with the utmost seriousness.

Protecting Minors

We strongly urge all adults who share a device with children or younger family members to take practical steps to prevent underage access to 97rbajee. This includes logging out of your account after every session, using the account password lock feature, and considering the use of parental control software on shared devices. If you suspect that a minor has accessed a 97rbajee account, please contact our support team immediately at support@97rbajee.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit. 97rbajee allows players to set daily, weekly, and monthly deposit caps denominated in Bangladeshi Taka (৳). These limits put a firm ceiling on how much money can enter your account within a given timeframe, making it impossible to overspend impulsively in the heat of the moment.

• Daily Deposit Limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfers) within a single calendar day (BST, UTC+6).
• Weekly Deposit Limit: The maximum total deposits permitted across a rolling 7-day window.
• Monthly Deposit Limit: The maximum total deposits permitted across a rolling 30-day window.

Deposit limits can be set or reduced at any time with immediate effect from within your account settings. Increasing an existing limit or removing a limit entirely requires a mandatory 48-hour cooling-off period before the change takes effect. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your best interest.

4. Time-Out & Cooling-Off Periods

Sometimes you may want a short break from gambling without committing to a full self-exclusion. 97rbajee offers a time-out feature that temporarily suspends your account for a defined cooling-off period. During a time-out, you cannot log in, deposit, or place bets. Your existing balance is preserved and will be available when the time-out expires.

Available time-out durations on 97rbajee include:

• 24-Hour Time-Out: A one-day break, useful if you have had an unexpectedly long session or feel you are chasing losses.
• 7-Day Time-Out: A one-week break to help you reset your perspective and return refreshed.
• 30-Day Time-Out: A one-month cooling-off period for players who need a more extended pause.
• Custom Duration: Contact our support team to arrange a specific time-out period that suits your circumstances.

Time-outs take effect immediately upon activation and cannot be reversed before the selected period expires. We also offer an optional session duration reminder — a notification that appears on-screen after you have been actively playing for a period of your choice (e.g., 30 minutes, 1 hour, 2 hours) — to help you track time spent on the platform.

5. Self-Exclusion

Self-exclusion is a powerful, irreversible tool designed for players who feel that gambling is becoming — or has already become — a problem in their life. When you activate self-exclusion on 97rbajee, your account is locked for the duration of the exclusion period. You will not be able to log in, deposit, or place bets, and all promotional and marketing communications will be permanently suspended for the duration.

1. Choose Your Exclusion Period Select from 6 months, 1 year, 3 years, 5 years, or permanent (lifetime) self-exclusion. Permanent exclusion is irreversible — the account is closed permanently with no option to reopen.
2. Submit Your Request Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at support@97rbajee with the subject line "Self-Exclusion Request".
3. Immediate Account Lock Self-exclusion takes effect within 24 hours of your request being submitted. Your account balance will be returned to your registered bKash, Nagad, or Rocket number within 3–5 business days.
4. Marketing Suppression Your details are removed from all marketing lists immediately. You will not receive any bonus offers, promotional emails, or BPL/IPL season promotions during your exclusion period.
5. Re-Activation (Timed Exclusions Only) For non-permanent exclusions, you may request account reactivation after the exclusion period has fully elapsed. A 7-day additional cooling-off period applies before access is restored, giving you a final opportunity to reconsider.

6. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It does not always look the same — for some players it develops gradually over months, while for others it can escalate quickly following a significant loss. The first step toward getting help is recognising the warning signs.

At 97rbajee, we encourage every player to periodically reflect honestly on their gambling behaviour. The following warning signs may indicate that gambling has moved beyond harmless entertainment and is becoming a problem:

• Gambling with money set aside for rent, food, utilities, or essential family expenses
• Chasing losses — continuing to gamble in an attempt to win back money already lost
• Lying to family members or friends about the amount of time or money spent gambling
• Feeling irritable, anxious, or unable to relax when not gambling
• Borrowing money, taking loans, or selling possessions to fund gambling
• Neglecting work, studies, or family responsibilities because of gambling
• Gambling as a way to escape stress, depression, anxiety, or personal problems
• Feeling a compulsive urge to gamble larger and larger amounts to experience the same level of excitement
• Repeatedly trying — and failing — to cut down or stop gambling
• Spending extended periods of time (hours at a stretch) on cricket betting, slots, or live casino without breaks

If you recognise one or more of these signs in your own behaviour, we strongly encourage you to take immediate action. Use the self-exclusion or time-out tools described above, speak to someone you trust, or contact our support team. There is no shame in seeking help — doing so is a sign of strength and self-awareness.

7. Self-Assessment Questionnaire

The following questions are designed to help you reflect on your gambling habits honestly. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more of these questions, we strongly recommend activating a deposit limit, time-out, or self-exclusion, and reaching out to a support organisation.

8. Support & Resources

97rbajee actively encourages players who are struggling with their gambling behaviour to seek professional help. While our own support team is available around the clock, we recognise that some players benefit from speaking to independent, specialist organisations. The following types of support are available:

• Trained Counsellors: Professional gambling counsellors can help you understand the root causes of problem gambling and develop practical strategies to regain control. Many counselling services offer confidential sessions in person or by phone.
• Support Groups: Peer support groups bring together people who share similar experiences. Hearing others' stories and sharing your own can be a powerful part of the recovery process.
• Mental Health Services: Problem gambling frequently co-occurs with anxiety, depression, or other mental health challenges. Speaking to a qualified mental health professional can address these underlying factors alongside the gambling behaviour itself.
• Financial Counselling: If gambling-related debt is a concern, a financial counsellor can help you create a plan to manage and repay what you owe without making the situation worse.
• Family Support: Problem gambling affects the whole family. Dedicated support services exist for partners, parents, and children of people experiencing gambling difficulties — your loved ones do not need to face this alone either.

Players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all encouraged to seek local professional support services where available. Our support team can provide general guidance on the types of resources that exist in Bangladesh. Contact us at support@97rbajee for assistance.

9. Player Protection Tools — Full Summary

The table below summarises all responsible gaming tools available to 97rbajee players, how to activate them, and how quickly they take effect. We recommend familiarising yourself with each tool so you can act quickly if you ever need to.

10. Contact Our Support Team

If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, please do not hesitate to contact our responsible gaming support team. We treat all responsible gaming enquiries with complete confidentiality and without judgement. Our team is trained to listen, provide information about the tools available on 97rbajee, and help you take the right steps.

• Email: support@97rbajee — use subject line "Responsible Gaming Help"
• Live Chat: Available within your 97rbajee account dashboard after logging in
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: All responsible gaming requests are acknowledged within 1 hour and resolved within 1 business day
• Confidentiality: All responsible gaming communications are handled by a dedicated team and kept strictly confidential